FAQ
Welcome to the Wishney FAQ section. Here you'll find quick answers to our most common questions. If you need further assistance, feel free to contact us at [Insert Support Email].
💎 Products & Materials
Q: Are your jewelry pieces real gold or silver?
A: Most of our pieces are crafted from high-quality sterling silver or gold-plated materials. Each product page includes material specifications. For solid gold or custom options, please contact us directly.
Q: Are your pieces hypoallergenic?
A: Yes, our jewelry is nickel-free and designed to be gentle on sensitive skin.
Q: Will my jewelry tarnish?
A: With proper care, your Wishney jewelry should retain its shine. However, all metals (except pure gold) may tarnish over time when exposed to moisture, perfume, or harsh chemicals.
📦 Orders & Shipping
Q: Where do you ship from?
A: All orders are shipped from our primary fulfillment center in South Africa. International orders are processed just as quickly.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping fees and delivery times vary based on your location.
Q: How long will my order take to arrive?
A:
- South Africa: 2–5 business days
- International: 7–14 business days depending on customs and courier efficiency
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking link via email or SMS.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, PayFast, and other secure payment methods listed at checkout.
Q: Do you offer discount codes?
A: We occasionally run promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Q: Can I use more than one discount code?
A: Unfortunately, our system only allows one code per order.
🔁 Returns, Exchanges & Warranty
Q: What is your return policy?
A: You can return eligible items within 14 days of receiving them, provided they are unused and in original packaging. Earrings and personalized items are non-returnable.
Q: Do you offer exchanges?
A: Yes, subject to stock availability. If your preferred item is out of stock, you can opt for store credit instead.
Q: Is there a warranty on your jewelry?
A: Yes! All our products come with a 6-month warranty covering manufacturing defects. See our [Warranty Policy] for full details.
🎁 Gift Orders & Packaging
Q: Do you offer gift packaging?
A: Yes! All orders come in elegant Wishney packaging, perfect for gifting. You can also add a gift message at checkout.
Q: Can I ship directly to a gift recipient?
A: Absolutely — just enter their details in the shipping section at checkout.
✉️ Still Need Help?
If your question wasn’t covered here, feel free to reach out:
📧 Email: [Insert Support Email]
📱 WhatsApp (optional): [Insert Number]
📦 Track Orders: [Insert Order Tracking Link]