Shipping & Returns

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Thank you for shopping with Wishney Jewelry. We aim to deliver a smooth, timely experience from checkout to unboxing. Below you’ll find details about our shipping, returns, and exchange policies.

🚚 SHIPPING POLICY

📍 Where We Ship

We offer nationwide delivery in South Africa and international shipping worldwide.

⏱️ Processing Time

Orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed the next business day.

During high-volume periods (sales or holidays), processing may take slightly longer.

🌍 Estimated Delivery Times

Region Estimated Delivery Time
South Africa 2–5 business days
Africa (outside SA) 5–10 business days
International 7–14 business days

Note: Delivery time may be affected by customs clearance or courier delays.

💸 Shipping Costs

  • South Africa: Flat rate or free shipping on orders over [Insert R amount]
  • International: Calculated at checkout based on your location

You’ll see shipping options and costs clearly before payment.

📦 Tracking Your Order

Once your order has shipped, you’ll receive a tracking link via email or SMS. You can track it in real-time.

🔁 RETURNS & EXCHANGES

We want you to love your Wishney jewelry! If you're not completely satisfied, we’ll do our best to make it right.

✅ Return Eligibility

Return requests must be made within 14 days of receiving your order.

Items must be unworn, in original packaging, and in resaleable condition.

🚫 Items Not Eligible for Return

Earrings (for hygiene reasons)

Customized or engraved jewelry

Gift cards

Items marked final sale

💳 Refunds

Refunds are issued as store credit or to your original payment method, depending on the situation.

Refunds will be processed within 5–10 business days after the return is received and inspected.

🔁 Exchanges

Exchanges are allowed for eligible items.

If your desired item is out of stock, you may request a store credit or wait for restock.

🚚 Return Shipping

South African returns: Free return shipping for warranty-approved items or order errors.

International returns: Customer is responsible for return shipping unless the return is due to a defect or error on our side.

Please contact us before sending anything back — we’ll guide you through the process.

📩 HOW TO START A RETURN

Email us at [Insert Support Email] with:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

We'll respond within 1–2 business days with next steps.

💡 Need Help?

If you have any questions, don’t hesitate to contact our support team. We’re here to help!

📧 [Insert Support Email]
📍 Optional: WhatsApp or social media links