Warrenty

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Wishney Jewelry, we are committed to providing high-quality craftsmanship and beautiful, lasting pieces. This Warranty Policy explains what is covered, for how long, and how to make a claim.

1. Warranty Coverage

Wishney offers a 6-month limited warranty on all jewelry items purchased directly through our official website (www.wishney.com) or authorized resellers.

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Broken clasps, faulty chains, or defective settings
  • Tarnishing beyond normal wear (if deemed a manufacturing fault)

2. What’s Not Covered

This warranty does not cover:

  • Damage caused by accidents, misuse, or improper care (e.g., exposure to water, perfumes, chemicals)
  • Lost or stolen items
  • Normal wear and tear, including surface scratches or fading
  • Unauthorized repairs or alterations
  • Items purchased from unauthorized retailers or third-party websites

3. Warranty Period

The warranty is valid for 6 months from the date of purchase.

Proof of purchase (receipt or order confirmation email) is required for all warranty claims.

Warranty coverage is non-transferable and applies only to the original purchaser.

4. How to Make a Warranty Claim

To initiate a claim:

Contact our support team at [Insert Support Email] with:

  • Your full name
  • Order number or proof of purchase
  • Clear photos of the issue
  • A brief description of the problem

Our team will assess your request and respond within 3 business days.

If approved, we will offer:

  • A repair at no charge
  • A replacement of the same item (if available)
  • A store credit (if the item is no longer available)

You may be asked to return the defective item before we proceed.

5. Shipping Costs

If your item qualifies under the warranty, Wishney will cover the return shipping for repairs or replacements within South Africa.

For international claims, customers may be responsible for return shipping, but we will cover the cost of sending the replacement back to you.

6. Important Tips for Jewelry Care

To extend the life of your Wishney jewelry:

  • Store pieces in a cool, dry place
  • Avoid contact with water, lotions, perfumes, and harsh cleaning agents
  • Remove jewelry before swimming, bathing, or sleeping

7. Contact Us

For warranty questions or claims, reach out to:

📧 [Insert Support Email]
🌐 www.wishney.com
📍 Optional: Store Location / Address