Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Wishney Jewelry. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, and shared when you visit or make a purchase from www.wishney.com (the “Site”), in compliance with international data protection laws including POPIA (South Africa), GDPR (EU), and CCPA (USA).

1. Information We Collect

When you use our Site, we collect:

a) Personal Information

Name, email, shipping and billing address, phone number, payment details

b) Device Information

IP address, browser type, time zone, cookies, web pages visited, and how you interact with the Site

c) Order Information

Products viewed, cart activity, purchase history, transaction value

d) Marketing Information

If you opt-in, we collect preferences related to emails, WhatsApp, or SMS communications

2. How We Use Your Information

We use your information to:

  • Fulfill orders and provide customer support
  • Process payments and arrange deliveries
  • Communicate with you regarding orders or inquiries
  • Send optional marketing messages (with consent)
  • Improve user experience and website performance
  • Comply with legal obligations

3. Sharing Your Information

Your data may be shared with:

  • Shopify (eCommerce platform)
  • Payment processors (PayPal, Stripe, PayFast, etc.)
  • Delivery partners (DHL, Courier Guy, Aramex, etc.)
  • Marketing platforms (Mailchimp, Meta Ads, Google Ads — if opted in)

We only share information necessary to provide our services and ensure third parties comply with relevant privacy laws.

4. Legal Bases for Processing (GDPR Compliance)

For European residents, we process your personal information under the following legal bases:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests, such as improving the Site

5. Your Rights

Depending on your country of residence, you may have the following rights:

South Africa (POPIA):

Access, correct, or delete your personal information

Withdraw consent at any time

European Union (GDPR):

Data portability

Restriction or objection to processing

Complaint to your local data protection authority

California (CCPA):

Right to know what data is collected

Right to request deletion

Right to opt-out of data sale (we do not sell personal data)

To exercise any rights, email us at [Insert Contact Email].

6. Cookies

We use cookies and similar technologies to:

  • Provide a smoother experience
  • Analyze usage patterns
  • Personalize content and offers

You can control cookies via your browser settings.

7. Data Retention

We retain personal data only as long as necessary to fulfill our purposes:

  • Orders: Retained for legal and tax records
  • Marketing: Until you unsubscribe or request deletion

8. Data Transfers

If you are located outside of South Africa, your information will be transferred to and processed in our primary operations country (South Africa) and other countries where our partners operate. We ensure adequate data protection safeguards are in place.

9. Security Measures

We use industry-standard measures (SSL encryption, secure servers, Shopify’s protected infrastructure) to protect your data.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors without parental consent.

11. Changes to This Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

Wishney Jewelry
📧 Email: [Insert Support Email]
📍 Address (optional): [Insert Store/City]
🌐 www.wishney.com